Refund & Cancellation Policy

Last updated: October 2026

1. Overview

This Refund & Cancellation Policy applies to all paid subscriptions and purchases made on BidMy11 (bidmy11.com), operated by Zennode Technologies LLP. All payments are processed securely via Razorpay.

2. Subscription Cancellations

You may cancel your BidMy11 subscription at any time from your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for subsequent billing periods.
• Access to paid features continues until the billing period expires.
• No partial refunds are issued for unused days within an active billing period.

3. Refund Eligibility

Refunds are considered under the following circumstances:

• Duplicate payment — If you are charged more than once for the same subscription, we will refund the duplicate charge in full.
• Technical failure — If payment is deducted but your subscription is not activated due to a platform error, we will resolve it within 5 business days — either by activating the subscription or issuing a full refund.
• Requests within 7 days — Refund requests made within 7 days of initial purchase may be considered at Zennode Technologies LLP's discretion, provided the platform features have not been substantially used.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the 7-day window
• Partial use of a subscription period
• Failure to cancel before the renewal date
• Violations of our Terms & Conditions leading to account suspension

5. How to Request a Refund

To request a refund, email us at info@zennode.com with the subject line "Refund Request — BidMy11" and include:

• Your registered email address
• Payment transaction ID (available in your Razorpay receipt)
• Reason for the refund request

We will respond within 3 business days. Approved refunds are processed back to the original payment method within 5–7 business days, depending on your bank or card issuer.

6. Payment Disputes

If you believe an unauthorised charge has occurred, please contact us at info@zennode.com before raising a dispute with your bank. Most issues can be resolved quickly without a chargeback.

7. Changes to This Policy

Zennode Technologies LLP reserves the right to update this policy at any time. Material changes will be communicated via email or a notice in the app. Continued use of BidMy11 after changes constitutes acceptance of the updated policy.

8. Contact

For any refund or cancellation queries, contact us at: info@zennode.com